Privacy Policy

At Loopa, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.

Your privacy matters.

At Loopa, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to your data.

1. Information We Collect

1.1 Information You Provide

  • Account information (e.g. email, name, login credentials)
  • Content you upload, create, or generate using Loopa (e.g. prompts, files, workflows)
  • Communications with us (e.g. support requests)

1.2 Automatically Collected Information

  • Device and browser information
  • IP address and approximate location
  • Usage data (e.g. features used, interactions with agents)

1.3 Third-Party Data

If you connect external services, we may receive limited data required to enable those integrations.

2. How We Use Your Information

We use your information to:

  • Provide and operate the Loopa platform
  • Run AI agents and generate outputs based on your inputs
  • Improve product performance and user experience
  • Monitor usage and prevent abuse
  • Provide customer support
  • Comply with legal obligations

3. AI-Generated Content

  • Inputs you provide may be processed by AI models to generate outputs.
  • We do not guarantee the accuracy or reliability of AI-generated content.
  • You are responsible for reviewing and using generated content appropriately.

4. Data Storage and Security

  • We implement reasonable technical and organizational measures to protect your data.
  • Data may be stored on secure cloud infrastructure.
  • While we strive to protect your data, no system is completely secure.

5. Data Sharing

We do not sell your personal data. We may share data with:

  • Service providers (e.g. hosting, analytics, payment processors)
  • AI model providers (only as necessary to process your requests)
  • Authorities if required by law

6. Data Retention

  • We retain your data as long as necessary to provide services.
  • You may request deletion of your account and associated data.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing

8. Cookies

We may use cookies and similar technologies to:

  • Maintain sessions
  • Analyze usage
  • Improve user experience

You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Loopa means you accept the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

support@loopa.im